HH SHOPPING INFO
At HH we respect your privacy and do our utmost to protect your details. We will never sell your details to anyone, nor use them without your consent to bombard you with marketing information from ourselves, or other third parties.
All our online card transactions are handled by Paypal.
WE ACCEPT CARD/CREDIT CARD PAYMENTS THROUGH PAYPAL. PLEASE NOTE, YOU DO NOT REQUIRE A PAYPAL ACCOUNT TO CHECKOUT AS A GUEST.
HH is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. HH will never disclose your information to third parties.
When placing an order with HH, you may submit personal information such as your name, phone number, postal address, email address and contact details. We may also record which items you buy as well as track customer traffic patterns and other site usage data. This information will be kept securely in accordance with our internal security policy and would only ever be used to:
1. Remember your details so you do not have to enter them again the next time you visit
2. Process your order
3. Help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis
4. Administer prize draws and newsletters
By placing an order and submitting your data you agree to this use.
SHIPPING & DELIVERY
We will do our absolute best to dispatch your order within 2 to 3 working days. Delivery timescale may be noted in the item description, or you will be advised at the time of order. Unfortunately, mistakes can happen and in the event of your item being marked as available, but is out of stock, you will be advised of a likely timescale or offered a full refund.
Your order will be shipped by Royal Mail second class standard postage.
UK Standard Delivery Charge: £3.95
Re-Delivery
Please provide us with an address where parcels can be received, as once orders have been returned due to not being collected, a re-delivery charge of £5.95 will be incurred.
Returns Policy
For Unwanted Products
We offer a 7 day no quibble guarantee so you can send any item you are not completely happy with back to us, in the original packaging, and in a resaleable condition. We will refund in full (excluding P&P), using the same payment method used to purchase the goods. Refunds will be made within 14 days, on receipt of the returned, undamaged goods. You will be responsible for the return postage costs.
For Faulty Products:
We try our best here at HH to ensure that products we send arrive in perfect condition. However, if the product you ordered arrives damaged or faulty, or is not what you ordered, we will replace it free of charge or provide you with a full refund as appropriate, if you return the product to us within 7 days of receipt.
Returning Faulty or Damaged Goods:
No refund can be given if the goods are returned more than 7 days after purchase, unless a fault is found with the product(s). We regret we cannot give refunds for postage. This does not affect your statutory rights.
PLEASE NOTE: You are responsible for the safe return of items. For your own protection, please use an insured method e.g. recorded delivery, or proof of postage receipt. No charge is made by the post office for this service.